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Privacy Policy

Your privacy matters to us. This document explains how Workra collects, uses, and protects your information when you use our app.

Last updated: February 2026

Workra ("we", "our", or "us") operates the Workra mobile application (the "Service"). By using Workra, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

✅ Personal Information

We may collect the following:

Full name
Phone number
Address and location details
Service booking details

This information is required to provide home services and connect you with service professionals.

📍 Location Information

Workra collects real-time location data to:

Show nearby service providers
Enable accurate service delivery
Improve service availability

You can disable location services in device settings, but some features may not work properly.

📷 Photos & Media

Users may upload photos to:

Describe repair or service needs
Help service providers understand the problem

These images are used only for service fulfillment.

🔐 Authentication Information

We use phone number verification (OTP) to:

Authenticate users
Prevent fraud
Secure accounts

💳 Payment Information

Workra may support online payments via secure third-party payment gateways (such as UPI or Razorpay).
We do not store debit/credit card details on our servers.
Payments are processed securely by trusted payment providers.

2. How We Use Your Information

We use collected data to:

Provide and manage services
Connect users with service professionals
Process bookings and payments
Improve app performance
Ensure safety and prevent fraud
Provide customer support

3. Third-Party Services

Workra uses trusted third-party services to operate effectively:

🔹 Firebase (Google)

Used for:

Authentication
App analytics
Crash reporting
Notifications

🔹 Google Maps & Places API

Used for:

Location services
Address search
Navigation assistance

🔹 Payment Gateways

Used to securely process online payments.

These providers may collect information as governed by their privacy policies.

4. Data Sharing

We may share necessary information with:

Service professionals to complete bookings
Payment providers to process payments
Legal authorities if required by law

We do not sell or rent personal data to third parties.

5. Data Security

We implement reasonable security measures to protect your data. However, no method of electronic storage is 100% secure.

6. Data Retention

We retain user information only as long as necessary to:

Provide services
Comply with legal obligations
Resolve disputes

7. Your Rights & Choices

You may:

Update profile information
Disable location access
Request account deletion

To request data deletion, contact us at the email below.

8. Children's Privacy

Workra is not intended for children under 13. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted within the app.

10. Contact Us

If you have questions about this Privacy Policy, contact us:

support@workra.in