Terms & Conditions

Last updated: August 2026 • Effective for all users and partners

Welcome to Workra. These Terms and Conditions constitute a legally binding agreement between you (“User”, “Customer”, or “You”) and Workra (“Company”, “We”, “Us”, or “Our”) governing your access to and use of our website (useworkra.com), mobile application, and on-demand cleaning & house help services in Patna.

1. Acceptance of Terms

By accessing, downloading, registering with, or using the Workra platform or mobile application, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.

If you do not agree with any part of these Terms, you must immediately discontinue using our website, application, and services.

2. Eligibility & Account Registration

To use Workra, you must be at least 18 years old and capable of entering into a legally binding contract under applicable Indian laws.

Accurate Information: You agree to provide accurate, current, and complete information during registration (including your full name, phone number, and address in Patna).

Account Security: You are solely responsible for maintaining the confidentiality of your account credentials, OTPs, and for all activities that occur under your account.

One Account Per User: You may not maintain multiple active accounts or transfer your account to another person without our prior written consent.

3. Scope of Services & Platform Role

Workra operates as an AI-powered technology marketplace that connects customers in Patna with verified independent service providers (cleaners, maids, and handy helpers).

🧹 Our Services in Patna Include:

House Cleaning & Floor Mopping

Deep Cleaning & Sanitization

Bathroom Cleaning & Scrubbing

Sofa & Upholstery Steam/Dry Cleaning

Kitchen Utensil Cleaning & Dishwashing

Glass & Window Cleaning

Dusting & Daily Upkeep Services

Workra acts as an intermediary platform connecting users to independent service professionals. While we conduct identity and background verification on all workers, services are delivered by independent professionals.

4. Bookings, Pricing & 0% Commission Model

Upfront Flat Pricing: All service base prices are displayed clearly on the platform before booking. There are no hidden fees or surge charges.

Zero Commission Model: Workra operates on a 0% commission model for workers. 100% of the service fee goes directly to the hardworking service professional.

Additional Scope: If on-site inspection reveals additional work beyond the selected package, any extra charges must be agreed upon mutually before work begins.

Payment Methods: Payments can be made via UPI, digital payment gateways, or cash directly upon satisfactory completion of the service.

5. Cancellation & Rescheduling Policy

Free Cancellation: You may cancel or reschedule your booking free of charge up to 30 minutes before the scheduled arrival time through the Workra app or support team.

Late Cancellation: If you cancel after a professional has already arrived at your doorstep, a nominal travel convenience fee may apply to compensate the worker for their time and travel.

Provider Cancellation: In the rare event a service provider cannot attend due to an emergency, Workra will promptly reassign another verified expert or reschedule at your convenience.

6. Customer Obligations & Safety

Safe Environment: You agree to provide a safe, respectful, and harassment-free working environment for all service professionals visiting your premises.

Access to Utilities: You are responsible for providing basic required utilities (such as running water and electricity) necessary for cleaning tasks.

Valuables & Cash: We strongly advise customers to secure all cash, jewellery, and high-value personal belongings prior to the commencement of any home cleaning service.

7. Quality Guarantee & Issue Resolution

Customer satisfaction is our highest priority. If you are not completely satisfied with the quality of cleaning:

24-Hour Reporting Window: Please notify our customer support team within 24 hours of service completion via WhatsApp (+91 93341 32209) or email (support@workra.in) with details or photos.

Re-cleaning / Fair Resolution: We will review your issue and, where appropriate, arrange a free touch-up cleaning or issue a fair resolution.

8. Limitation of Liability & Disclaimers

To the maximum extent permitted by applicable Indian law, Workra shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the platform or services.

While all professionals undergo background verification and identity screening, Workra is not responsible for pre-existing property defects, normal wear and tear, or delicate items damaged due to prior fragility.

9. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes, controversies, or claims arising out of or in connection with these Terms or your use of Workra services shall be subject to the exclusive jurisdiction of the competent courts located in Patna, Bihar, India.

10. Modifications to Terms

Workra reserves the right to modify, amend, or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting on this page with an updated “Last Updated” date.

Your continued use of the platform following the posting of revised Terms constitutes your acceptance of the changes.

11. Contact Us

If you have any questions, grievances, or feedback regarding these Terms and Conditions, please reach out to our team:

Workra Legal & Support Team

Email: support@workra.in

WhatsApp / Phone: +91 93341 32209

Location: Patna, Bihar 800001, India